Terugbetalingsbeleid
Return & Refund Policy
Last updated: [07-09-2026]
At AELI, we want you to be happy with your purchase.
1. Statutory Right of Withdrawal
If you are a consumer purchasing online within the EU, you generally have a legal right to withdraw from your purchase within 14 days without giving a reason.
The withdrawal period starts on the day you, or a person designated by you, receives the goods.
To exercise your right of withdrawal, please contact us at:
hello@wear-aeli.com
Once you have notified us that you wish to withdraw, the goods must be returned within the applicable statutory period.
2. Our 30-Day Return Policy
In addition to your statutory right of withdrawal, AELI offers a 30-day return period for eligible items.
This means that you may request a return within 30 days of receiving your order, provided the item meets the applicable return conditions.
Our 30-day return policy does not limit your statutory consumer rights.
3. Return Conditions
To be eligible for a return under our 30-day return policy, items should:
- Be returned within 30 days of delivery.
- Be unworn and unused.
- Be in the same condition in which they were received.
- Have original tags attached.
- Be returned with the original packaging where applicable.
- Include your order number or proof of purchase.
Please note that statutory rights relating to defective or incorrectly supplied products are not affected by these conditions.
4. How to Request a Return
To start a return, please contact us at:
hello@wear-aeli.com
Please include your order number and clearly state that you wish to return the item.
Once your return request has been approved, we will provide you with the return address and instructions for sending your package back.
Please do not send your return to an address obtained from another source or send a package without first contacting us.
5. Return Address
For privacy and operational reasons, our return address is provided directly to customers after a return request has been submitted and, where applicable, approved.
However, this does not affect any statutory information or consumer rights that apply to your purchase.
6. Return Shipping Costs
Unless otherwise required by applicable law, customers are responsible for the cost of returning an item under our voluntary 30-day return policy.
If you are returning a faulty, damaged, or incorrectly supplied item, please contact us before returning it.
Where required by law, we will cover the applicable return costs.
7. Refunds
Once we receive and inspect your return, we will process your refund in accordance with applicable law.
For a valid statutory withdrawal, we will refund the payments we have received from you, including standard delivery costs where required by law.
If you selected a more expensive delivery method, we are not required to refund the additional cost above the standard delivery option.
Refunds will normally be made using the original payment method.
8. Condition of Returned Items
You may handle and inspect an item only to the extent necessary to establish its nature, characteristics, and functioning.
If an item has been handled beyond what is necessary to inspect it and this results in a loss of value, we may be entitled to deduct the corresponding amount from the refund where permitted by law.
9. Faulty or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact us at:
hello@wear-aeli.com
Please include your order number and, where helpful, photographs of the issue.
Your statutory consumer rights remain unaffected.
10. Questions
If you have any questions about returns or refunds, please contact:
hello@wear-aeli.com
